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Certificate In Customer Service Associate(S-CCA-9467)

Last updated Mar, 2026
Certified Course

₹4,000 ₹5,500

Course Includes

Duration2 Months
Enrolled0
Lectures40
Videos0
Notes0
CertificateYes

What you'll learn

Customer Service Associate

Duration: 2 Months

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Course Syllabus

🔹 Module 1: Introduction to Customer Care

What is Customer Care?
Role & Responsibilities of Customer Care Executive
Types of Customers
Customer Expectations & Behavior

🔹 Module 2: Communication Skills

Basic English Communication
Hindi + English (Bilingual Communication)
Verbal & Non-Verbal Communication
Listening Skills
Voice & Accent Basics

🔹 Module 3: Telephone Handling Skills

Call Handling Process
Greeting & Closing Calls
Handling Inbound & Outbound Calls
Call Etiquette & Manners
Hold, Transfer & Escalation Techniques

🔹 Module 4: Customer Handling Techniques

How to Handle Difficult Customers
Complaint Handling
Problem Solving Skills
Patience & Empathy Development

🔹 Module 5: Computer Basics

Basic Computer Knowledge
MS Word, Excel Basics
Email Writing & Management
CRM Software Introduction

🔹 Module 6: Professional Skills

Personality Development
Grooming & Body Language
Time Management
Work Ethics

🔹 Module 7: Practical Training

Live Call Practice
Role Play Sessions
Mock Interviews
Real-life Scenarios Practice

🔹 Module 8: Job Preparation

Resume Building
Interview Preparation
Placement Assistance

Course Fees

Course Fees

:

₹5500/-

Discounted Fees

:

₹ 4000/-

Course Duration

:

2 Months

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